Returns & Refunds Policy

Last Updated: April 4, 2026

At Avamira Furnishings (trading name of Forever Furnishings Ltd), we want you to be satisfied with your purchase. If for any reason you are not happy, we offer a clear and straightforward returns process in line with UK consumer law.

Returns (Change of Mind)

You may return items within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

Items must be unused and unassembled
Items must be in original packaging
All parts, accessories, and documentation must be included
Proof of purchase must be provided

Returns must be approved before being sent back.

Return Shipping

Return shipping costs are the customer’s responsibility for change-of-mind returns
We do not provide prepaid return labels for non-faulty items

Non-Returnable Items

The following items are not eligible for return:

Assembled or used items
Bespoke or made-to-order items
Personalised products
Clearance or sale items marked as non-returnable
Items unsuitable for return due to hygiene or safety reasons

These exclusions will be clearly stated on product pages where applicable.

How to Return an Item

Step 1 – Contact Us

Email info@avamirafurnishings.co.uk with:

Order number
Product name(s)
Reason for return
Photos (where applicable)

Step 2 – Approval

Our team will review your request and provide return instructions if approved.

Step 3 – Package Your Return

Carefully package the item(s) in the original packaging, including all components.

Step 4 – Send the Item

Return the item using the instructions provided.

Refund Process

Inspection

All returned items will be inspected upon receipt.

Refund

If approved:

Refunds are issued to the original payment method
Processed within 7 working days of receiving the return

Please note:
Your bank or payment provider may take additional time to process the refund.

Deductions

The following may be deducted from your refund:

Return shipping costs (for change-of-mind returns)
Up to 10% restocking fee if items are:
- Returned incomplete
- Damaged
- Not in original packaging
- Cancelled after dispatch

Any deductions will be confirmed before the refund is processed.